We have a 14 days return policy. So if your order is not quite as expected be sure to contact us within this period.
We only replace items if they are defective or damaged. A refund is possible when the returned items are in new condition and free of damages by the customer and in the original packaging.
To speed up this return process please follow the following steps:
Please contact us via our contact form and let us know what the problem is and if you want your order to be refunded. Please make sure you include your name and order number.
After receiving our approval send your item to:
D Lie-Kiauw / M Winius / S Liu
2408BX Alphen aan den Rijn
You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
If your order took advantage of our free shipping service, this will also be reduced from your refund total.
For any questions regarding this policy you can contact us through our contact page: