We have a 14 days return policy. So if your order is not quite as expected be sure to contact us within this period of time starting from your purchase date.
We only replace items if they are defective or damaged on arrival. If this is the case please take clear pictures of the problem in question, which runner/sprue it is and the packaging if it was damaged.
A refund is possible when the returned items meet these conditions:
-In its original packaging.
-All runners/sprues are unopened.
To speed up this return process please follow the following steps:
Please contact us via our contact form and let us know what the problem is and if you want your order to be refunded. Please make sure you include your name and order number.
After receiving our approval send your item to:
To: Side7 Returns
Hertog van Beijerenstraat 15
2461EM Ter Aar
You will be responsible for paying the shipping costs for returning the item.
Shipping costs are non-refundable.
If your order took advantage of our free shipping service, this will also be reduced from your refund total.
For any questions regarding this policy you can contact us through our contact page: https://www.side7.nl/contact-us/